travel
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As I said in previous posts, I travel a lot by airplane. I notice that in several areas of the airports I use, after you pass a certain area like the toilets or the security check, you can find stands with a device on it with buttons, which are used to measure the satisfaction of…
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I travel a lot, especially for work. Typically, I use an agency to book everything, but in the rare occasion that I must travel for personal reasons, I usually use either Booking.com or Airbnb. I am price oriented however I try to stay safe above all, therefore the second main criterion that I use is…
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The author recounts frequent work-related travels involving parking challenges and a frustrating encounter with a new employee at a parking service. After providing feedback meant to improve service, the employee confronted the author rudely, revealing that feedback collection lacked sensitivity. The piece highlights flaws in feedback systems and the need for considerate management.
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In this insightful piece, the author discusses the significance of evaluating different parameters in experiments and services. They share a personal experience with two taxi drivers, highlighting how their approaches differed and emphasizing the importance of systematic evaluation for consistent high-quality service. The author advocates for thorough evaluation without fear, to ensure continual improvement in…
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The author shares their experience of wearing suits for work while traveling, highlighting the importance of fabric choice. They recount an issue with a defective suit and a positive customer service resolution, emphasizing that effective handling of problems can turn a frustrating situation into a satisfying outcome, enhancing overall customer experience.
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