service
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For the first time in my working life, I have come this close to having to prepare a feedback procedure for a client. We are a B2B company, and we never ask for the client’s feedback. Either they are happy, and they buy, or they are not happy and they still buy (because they either…
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Service evaluation focuses on user perception rather than just measurable performance indicators. A personal experience at a pastry shop illustrates how mood can influence satisfaction. Initially frustrated by wait times, a subsequent positive interaction led to reflection on personal reactions and the need to assess service reviews from varied perspectives.
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Like many others around the world I’ve given my feedback on regarding areas and shops on google maps. From time to time I receive notifications that I am now a certain level of local guide, that I need a some additional points to achieve a new level, that I will get some points if I…
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The author shares their experience with a maintenance service for air-conditioning in a house with poor insulation. After a couple of unsatisfactory visits, they received outstanding service, prompting them to give feedback. The conclusion emphasizes the importance of client feedback for service providers to improve and build better customer relationships.
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As I said in previous posts, I travel a lot by airplane. I notice that in several areas of the airports I use, after you pass a certain area like the toilets or the security check, you can find stands with a device on it with buttons, which are used to measure the satisfaction of…
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The author reflects on the importance of feedback beyond service improvement, emphasizing human interaction. A visit to a coffee shop revealed a stressed employee overly expressing gratitude. The author considered offering reassurance but refrained. This highlights the value of sharing kind words to foster better relationships and enhance future experiences.
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The author shares their experience of wearing suits for work while traveling, highlighting the importance of fabric choice. They recount an issue with a defective suit and a positive customer service resolution, emphasizing that effective handling of problems can turn a frustrating situation into a satisfying outcome, enhancing overall customer experience.
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On a quiet Friday night, after a long workday, the narrator seeks a grilled meal but finds the shop closing. The boss offers him leftover food for free, showcasing unexpected kindness. This act not only satisfies the narrator’s hunger but also highlights the importance of creative customer service and building loyalty.
feedbium 