delivery
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The article discusses the evolution of customer care in response to the Covid era, highlighting the shift of supermarkets to online services. It recounts a personal experience where damaged delivery items prompted effective feedback. The swift response from customer service exemplifies the importance of human interaction in digital services, contrasting with common automated systems.
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The author reflects on their experience of purchasing a bottom freezer online after their old one failed. They opted for an online marketplace known for reliability but faced multiple delivery problems, including delivery personnel who weren’t adequately trained to handle large appliances. After a series of delays and damaged goods, the author expressed frustration with…
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