customer service
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The author shares insights on personal experiences with customer service, highlighting his wife’s expertise in online shopping and her challenges. He plans to explore the limits of customer service by adopting a more aggressive approach, inspired by gaming experiences.
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The post discusses the author’s experience transitioning from a cradle to a cot for their new baby. They ordered a low-cost cot but faced issues with a bent wooden beam during assembly. Previous experiences with customer service led them to avoid returning the product, prompting a decision to test the company’s response.
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For the first time in my working life, I have come this close to having to prepare a feedback procedure for a client. We are a B2B company, and we never ask for the client’s feedback. Either they are happy, and they buy, or they are not happy and they still buy (because they either…
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As a professional that gets to work with clients abroad, I use courier services a lot. I mostly sent using a certain international service with which my employer has a deal for special rates. Furthermore, the fact that this company has international presence, allows them to ship worldwide as compared to the other local companies…
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The author reflects on their experience of purchasing a bottom freezer online after their old one failed. They opted for an online marketplace known for reliability but faced multiple delivery problems, including delivery personnel who weren’t adequately trained to handle large appliances. After a series of delays and damaged goods, the author expressed frustration with…
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