services
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Last week I met with one of my old colleagues, as he was visiting for a conference. We had the opportunity to discuss and remember a lot of stuff regarding my old job. One of them was our struggle to apply a newly acquired technical software, one that the previous company bought to use it…
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The author reflects on a frustrating experience with a digital marketplace where their order was mishandled, resulting in a damaged appliance. Despite the company’s policy limiting compensation to 20% of the product value, the author employed negotiation tactics learned from previous experiences to advocate for a 50% discount. Ultimately, their assertive response led to the…
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The author reflects on their experience of purchasing a bottom freezer online after their old one failed. They opted for an online marketplace known for reliability but faced multiple delivery problems, including delivery personnel who weren’t adequately trained to handle large appliances. After a series of delays and damaged goods, the author expressed frustration with…
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The article discusses the diminishing trend of direct feedback in the digital age, contrasting personal experiences at snack bars where owners actively sought opinions on their dishes. It emphasizes the importance of honest, immediate feedback for business improvement, urging owners to step beyond digital comfort zones and engage with customers directly for valuable insights.
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The author expresses a fondness for ice cream, discussing an experience involving their nanny who faced poor service at a patisserie. Despite the owner’s good intentions, a rude employee left the nanny dissatisfied. This highlights a broader issue: small businesses need effective feedback mechanisms to address customer experiences and improve service quality.
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The author recounts frequent work-related travels involving parking challenges and a frustrating encounter with a new employee at a parking service. After providing feedback meant to improve service, the employee confronted the author rudely, revealing that feedback collection lacked sensitivity. The piece highlights flaws in feedback systems and the need for considerate management.
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The discussion on micromobility highlights both opportunities and challenges, particularly regarding scooter usage in urban areas. While scooters have raised concerns over public safety and misuse, e-bikes present an alternative solution for navigating city transport issues. User experiences with e-bike rentals reveal significant service shortcomings, prompting consumer advocacy for better accountability.
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In this insightful piece, the author discusses the significance of evaluating different parameters in experiments and services. They share a personal experience with two taxi drivers, highlighting how their approaches differed and emphasizing the importance of systematic evaluation for consistent high-quality service. The author advocates for thorough evaluation without fear, to ensure continual improvement in…
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The author reflects on feedback in various industries, expressing frustration with companies that do not seek genuine improvement and those that aggressively handle negative feedback. A personal experience with a restaurant illustrates challenges of sharing negative experiences in online reviews. The post raises questions about the true value of online ratings as constructive feedback.
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