services
-
For the first time in my working life, I have come this close to having to prepare a feedback procedure for a client. We are a B2B company, and we never ask for the client’s feedback. Either they are happy, and they buy, or they are not happy and they still buy (because they either…
-
Service evaluation focuses on user perception rather than just measurable performance indicators. A personal experience at a pastry shop illustrates how mood can influence satisfaction. Initially frustrated by wait times, a subsequent positive interaction led to reflection on personal reactions and the need to assess service reviews from varied perspectives.
-
Like many others around the world I’ve given my feedback on regarding areas and shops on google maps. From time to time I receive notifications that I am now a certain level of local guide, that I need a some additional points to achieve a new level, that I will get some points if I…
-
The author shares their experience with a maintenance service for air-conditioning in a house with poor insulation. After a couple of unsatisfactory visits, they received outstanding service, prompting them to give feedback. The conclusion emphasizes the importance of client feedback for service providers to improve and build better customer relationships.
-
As I said in previous posts, I travel a lot by airplane. I notice that in several areas of the airports I use, after you pass a certain area like the toilets or the security check, you can find stands with a device on it with buttons, which are used to measure the satisfaction of…
-
Recently we have had the opportunity to experience the will to give (or not give) feedback directly on the go. A couple of days ago we visited a small grill house, the type that in our country are mostly selling sandwiches or Souvlaki with Gyros. The place changed setup and owners recently, so we thought…
-
The author reflects on their experience with beatboxing from the late 90s, emphasizing its fun and simplicity. An attempt to compete revealed the evolution of the art form and highlighted their lack of preparation. Acknowledgment from a famous rapper provided valued feedback, prompting gratitude for constructive criticism that fosters growth and improvement.
-
The author reflects on the importance of feedback beyond service improvement, emphasizing human interaction. A visit to a coffee shop revealed a stressed employee overly expressing gratitude. The author considered offering reassurance but refrained. This highlights the value of sharing kind words to foster better relationships and enhance future experiences.
-
The article discusses the evolution of customer care in response to the Covid era, highlighting the shift of supermarkets to online services. It recounts a personal experience where damaged delivery items prompted effective feedback. The swift response from customer service exemplifies the importance of human interaction in digital services, contrasting with common automated systems.
-
There are some cases with customer experiences that they mark you for a long time. This is one of those stories for me as it made me create a stereotype in my mind. The story takes place in the city that I currently leave, during the second year of the Corona virus pandemic. At that…
feedbium 