April 2025
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The author shares their experience with a maintenance service for air-conditioning in a house with poor insulation. After a couple of unsatisfactory visits, they received outstanding service, prompting them to give feedback. The conclusion emphasizes the importance of client feedback for service providers to improve and build better customer relationships.
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As I said in previous posts, I travel a lot by airplane. I notice that in several areas of the airports I use, after you pass a certain area like the toilets or the security check, you can find stands with a device on it with buttons, which are used to measure the satisfaction of…
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Recently we have had the opportunity to experience the will to give (or not give) feedback directly on the go. A couple of days ago we visited a small grill house, the type that in our country are mostly selling sandwiches or Souvlaki with Gyros. The place changed setup and owners recently, so we thought…
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