One funny thing when you are not a native speaker, is that you can get confused from the meaning of certain words. One of them is drugs, where in some cases we mean narcotics, while we use the word drugstore, and we mean the medicine. I understand that you are not here for linguistics, but I wanted to get this out of the way.

I leave in an area, where residencies and small shops co-exist and give a vibrant vibe to the neighborhood. Particularly for this area, one can find many coffees shops (real coffee, not Netherland-type of coffee shops), hair salons and drugstores. Particularly for the drugstores, I can tell that the reason is that we are full of old people here, so there is higher need for medicine. Contrary to what is happening in the USA, here most drugstores are family owned and operated by licensed pharmacists who most of the time are also owners. When the IMF came to our country to mess things up, pardon me, to rectify the country, they suggested that we should deregulate the market of the pharmacists. I have no idea what happened regulation-wise; what I know is that in my area, while they can stay open the whole day, most of them not only close half of the week, they also close in the middle of the day, as if we were in a remote village and they had to take a nap, as no clients would show up. It is not that there are a couple of shops; there is a dozen of them and all of them keep this schedule, as if there is no competition. Even shops that just entered the market, do not try to compete by staying open for more hours; everybody closes on Weekends and half of the other days. All? Not all. There is a small shop that stays open. 2 guys keeping it real, staying most of the time open. They do not have all the required medicine, but they promise to look for it. They do not have the best prices, but neither do the others. Their shop is not the most modern, but it is open when you need it.

I talked with some physicians in the area, everyone was suggesting visiting one of the other pharmacies; the one has better brands, the other is more fancy or one could be more friendly when it comes to complex prescriptions. But none of them is open every time. Except for the 2 guys. And this is what counts in a profession like this. To be there when needed.

Conclusion

Sometime the feedback is not given to the service or product provider; sometimes the feedback is given as word of mouth to other potential customers. The competition might has decided to follow another path, to reduce costs or to make their lives easier (by providing more free time for the owners and opportunities for weekend excursions). Should I care? Of course not. In this case I value availability and I am paying for it.