February 2025
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The author reflects on their experience as a young engineer who adopted a professional style, purchasing shirts and cardigans from a local company. Over time, the quality of the cardigans declined significantly. Despite providing feedback during the unsubscription process, the company failed to acknowledge the issues, leading to disillusionment.
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This is one of the few texts that will not be about an experience that I had with customer service, products or services. It is an something that I thought about before starting writing all these texts. It is however what makes the difference among many other documents available out there. During my MBA studies…
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The article discusses the evolution of customer care in response to the Covid era, highlighting the shift of supermarkets to online services. It recounts a personal experience where damaged delivery items prompted effective feedback. The swift response from customer service exemplifies the importance of human interaction in digital services, contrasting with common automated systems.
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