It is the holiday season, and my inbox is jammed with holiday offers for all kinds of stuff. I try to stay lean regarding the stuff I buy and own. Normally I indulge only in new books, which I rarely have time to read. However, during holidays I find the opportunity to buy new shirts and replace the old ones. This time I got an offer from a company I bought a couple of times in the past. One of them was a gamble to be honest, as I did not take proper measurements (neck / sleeve) and I did not knewn beforehand which style would fit me (normal / slim / super slim). This time I had the experience regarding the fit, but due to lack of time, I place the order with wrong measurements regarding the sleeve. Fearing that it would not fit again, I tried to change the order. I followed the order link found in my inbox, and then a link on the same page, that provided direct chat. I was asked about the issue; I replied that I gave the wrong sleeve length and that I wanted them one inch shorter. In 5 minutes, I got a new order confirmation mentioning the new sizes. After a couple of hours, I received an email asking for feedback for the support, and it was a detailed one. Being satisfied, and having spent only a few minutes resolving the issue, I gave 5 stars in all fields and some detailed feedback.

Conclusion

Smaller is better regarding at least my shirts’ sleeves. Also, less time spent in support, helps us take advantage of the comforts of online shopping and makes it a pleasant experience. Easy to find links, prompt response, fast resolution of any issue, less discomfort. Not all companies want this kind of interaction with the client. They make it difficult if impossible to communicate, so once you leave the digital cash register you are somebody else’s problem. But we remember those companies and we punish them with our purchases (from other companies).