December 2024

Smaller is better

Dec 28, 2024

Clothing

customer experience, customer support, feedback, online shopping

During the holiday season, the author navigates online shopping offers while seeking new shirts. After mistakenly ordering incorrect sleeve measurements, the author quickly resolves the issue through efficient customer support, highlighting the importance of responsive service in enhancing online shopping experiences.
Mixed signals

Dec 2, 2024

office supplies

automated responses, office supplies, order follow up

In today’s fast-paced online interactions, clarity and timely information are crucial. A recent experience with my printer supplier involved confusion over order delays and price changes. Ultimately, despite a successful delivery, mixed messages led to frustration. Improved communication, even if automated, could enhance client trust and satisfaction significantly.