November 2024

Zero contribution – zero need for you

Nov 25, 2024

Digital Products, services

business, SAAS, software, specifier, support, technical sales

Last week I met with one of my old colleagues, as he was visiting for a conference. We had the opportunity to discuss and remember a lot of stuff regarding my old job. One of them was our struggle to apply a newly acquired technical software, one that the previous company bought to use it…
Life is like a box of chocolates

Nov 21, 2024

food

chocolate, customer experience, feedback, food, review

While traveling in Skopje, North Macedonia, the author purchased a variety of chocolates, but found some were unwrapped. Despite documenting the issue to test the company’s feedback system, the author ultimately decided against pursuing the complaint, reflecting on the importance of effective feedback mechanisms for improving product quality and customer satisfaction.