September 2024
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The author reflects on their experience of purchasing a bottom freezer online after their old one failed. They opted for an online marketplace known for reliability but faced multiple delivery problems, including delivery personnel who weren’t adequately trained to handle large appliances. After a series of delays and damaged goods, the author expressed frustration with…
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The article discusses the diminishing trend of direct feedback in the digital age, contrasting personal experiences at snack bars where owners actively sought opinions on their dishes. It emphasizes the importance of honest, immediate feedback for business improvement, urging owners to step beyond digital comfort zones and engage with customers directly for valuable insights.
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I travel a lot, especially for work. Typically, I use an agency to book everything, but in the rare occasion that I must travel for personal reasons, I usually use either Booking.com or Airbnb. I am price oriented however I try to stay safe above all, therefore the second main criterion that I use is…
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The author expresses a fondness for ice cream, discussing an experience involving their nanny who faced poor service at a patisserie. Despite the owner’s good intentions, a rude employee left the nanny dissatisfied. This highlights a broader issue: small businesses need effective feedback mechanisms to address customer experiences and improve service quality.
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