May 2024
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In this insightful piece, the author discusses the significance of evaluating different parameters in experiments and services. They share a personal experience with two taxi drivers, highlighting how their approaches differed and emphasizing the importance of systematic evaluation for consistent high-quality service. The author advocates for thorough evaluation without fear, to ensure continual improvement in…
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The author reflects on feedback in various industries, expressing frustration with companies that do not seek genuine improvement and those that aggressively handle negative feedback. A personal experience with a restaurant illustrates challenges of sharing negative experiences in online reviews. The post raises questions about the true value of online ratings as constructive feedback.
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The author shares their experience of wearing suits for work while traveling, highlighting the importance of fabric choice. They recount an issue with a defective suit and a positive customer service resolution, emphasizing that effective handling of problems can turn a frustrating situation into a satisfying outcome, enhancing overall customer experience.
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