April 2024

  • Stay Hungry

    On a quiet Friday night, after a long workday, the narrator seeks a grilled meal but finds the shop closing. The boss offers him leftover food for free, showcasing unexpected kindness. This act not only satisfies the narrator’s hunger but also highlights the importance of creative customer service and building loyalty.

  • Does not compute

    The story recounts a frustrating experience with a reputable company’s after-sales service for a pricey laptop purchased for academic use. Despite high product expectations, the lengthy repair process and subsequent decline in performance led to a loss of trust in the brand. The author emphasizes the pivotal role of after-sales service in shaping customer satisfaction…

  • Sharp dressed man

    The writer recounts a frustrating experience in Abu Dhabi when an airline lost their luggage. Despite purchasing new clothes, the items turned out to be defective. The brand’s poor customer service and product quality led to the loss of a loyal customer. The incident serves as a cautionary tale about the importance of quality and…